Shipping

You can review the status of your order at any time by entering your email and order number into the ‘Track your order’ section of our website and selecting ‘Order History’. Alternatively, you can click the ‘Parcel Tracking’ link in your dispatch email.

If you would like to have your order sent to separate addresses, you can do so once you are in the Checkout details section. Select the “Deliver to different address” option, where you can apply separate addresses to each item you purchase. Each delivery address will be charged a separate delivery fee.

You will be unable to submit an order with items that are out of stock.

If only part of your order is available, we will dispatch the items that are in stock and cancel the out of stock items. You will not be charged for any items that are not sent to you.

Your order will be shipped to you as soon as possible, subject to payment card authorisation and stock availability.

If the dispatch confirmation email is sent to you before 4.00pm, Monday to Friday, your order will be collected by the appropriate delivery courier that day. Orders with dispatch confirmation emails sent after these times will be collected by the appropriate delivery courier the next business day.

We cannot guarantee delivery within our usual timescales to a small number of areas. Please allow up to seven working days for deliveries to the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isles of Scilly.

All deliveries will be made according to the carriers’ standard procedures. Our standard delivery service does require a signature as all deliveries are tracked. Packages that will not fit through your letter box may be taken back to the postal depot for collection.