In the event there is a need to return the item please click on the RETURNS PROCESS link above and enter your details to initiate the refunds process.
You can also return an online item for an exchange. Please mark size required and the detail of your exchange in the returns form.
If we don’t have the item you want in stock, we will process a refund instead.
- Any returns must be sent back within 14 days of the delivery date
- The returned item must be in its original condition and unworn
- The returned item must not have any tags/swing tickets removed
- The returned items must be in its original packaging
- The returned item must have a valid proof of purchase in the return
- We aim to process all returns as quickly as possible for you to get your refund
- You will receive a confirmation email once your item is received, usually within a week, however this may take longer depending on how you returned your item to us
- We recommend you always return items tracked for your proof of return
- Please allow 5 business days to process your return upon receipt
- You will receive a confirmation email when this is done
- Any refunds will be refunded to the same payment method you used when you placed the order
- After this, it may take up to another 10 business days for the money to get back to your payment method, as this depends on the banks processes
- At certain times of the year, such as Christmas and public holidays, the processing time may be longer
- If your item is faulty, please complete and include the returns form with your goods when sending it back to us. Please retain your proof of postage as we will need that to reimburse you the cost of the return for the faulty items. This will be done once the return has been processed
- Sale items can be returned for exchange / credit only
Unfortunately, once the order has been placed, we can’t change the order.
This includes the following:
- Changing the item/ size
- Delivery/ billing address
- Adding other items to your order
- Shipping address/ method
- Once your order is processed, cancellations will follow the usual returns procedure.